Refund & Return Policy

At CREATE CARBON, we want to resolve problems with your order fairly. We accept return requests when an item arrives damaged, is defective, or is different from what you ordered. We do not offer returns for a change of mind or for choosing the wrong model or version.

1. Report a problem

Please contact us as soon as you discover the issue. Include your order number and clear photos or videos if available. We will review the issue and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, reshipment, partial refund, or full refund.

2. Eligibility and exclusions

This policy also applies to custom-made and made-to-order items when they arrive damaged, are defective, or are incorrect. Please keep the item and its packaging until our support team provides instructions. We do not offer returns solely for normal wear and tear, damage caused by improper installation, or minor expected variations in carbon fiber weave or finish. These exclusions do not limit a remedy if the item is faulty or does not match its description.

3. Return shipping

Contact us before sending an item back. We will confirm whether a return is needed and provide instructions. Any return shipping arrangements and costs will be explained for your case in accordance with applicable law.

4. Refund processing

Approved refunds are typically processed to the original payment method within 3–10 business days after we receive and inspect a returned item, when a return is required. Your payment provider may take additional time to post the refund, subject to applicable law.

5. Your legal rights

Nothing in this policy limits any rights or remedies available under applicable consumer protection law, including the Australian Consumer Law where it applies. No time limit in this policy overrides statutory rights for faulty goods.

6. Contact us

For a return or refund inquiry, use our website contact page or email info@createcarbon.us.